Customer Cancellation Policy


Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.


Jacqueline Passow Delaye
Damaschkestraße 28
10711 Berlin


Hiermit widerrufe(n) ich/wir                          den von mir/uns                        abgeschlossenen Vertrag über den Kauf der folgenden Waren                          /die Erbringung der folgenden Dienstleistung                           :

Bestellt am (*)/erhalten am (*):

Name des/der Verbraucher(s):

Anschrift des/der Verbraucher(s):

Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier):


Customer Cancellation Policy 

The right to cancel 

You have the right to withdraw from this contract within fourteen days, without giving a reason. The withdrawal period shall be fourteen days from the date that you, or a third party named by you, other than the carrier, have or had taken possession of the goods. To exercise your right, you have to inform us about your decision to withdraw from this contract (to Jacqueline Passow Delaye, Damaschke Straße 28, 10711 Berlin, phone: 017 662 669 300, email:, by means of a clear statement (eg a letter sent by post, a fax or an email). You may use the sample cancellation form provided, but it is not obligatory. To meet the requirements of the cancellation period, it is sufficient for you to just send your communication exercising your cancellation rights within the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we will immediately return to you all payments received from you, including the costs of supply (with the exception of the additional costs where you have chosen a different method of delivery other than the cheapest standard shipping offered by us), and reimburse you at the latest within fourteen days from the date on which the notification of the cancellation of this contract with us has been received. For this reimbursement, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees due to this reimbursement. We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to send back or hand over the goods immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract with us. The deadline is met if you send the goods within the deadline of fourteen days. You bear the direct cost of returning the goods. You will only have to pay for any diminished value of the goods if this loss of value is linked back to you handling the goods in any way other than what is deemed necessary, once we inspect the goods’ condition, features and functional operation.

This right does not apply to remote-sale contracts for the delivery of goods which are not prefabricated or which are manufactured and tailored according to the customer’s individual requirements. The cancellation policy for this online shop was created by ‘Geprüfter Webshop.’